Northbrook Furniture only uses fully insured freight companies who will deliver, install and remove any packaging. Freight costs will vary depending on the size of your order and your location. Please contact us for pricing on your specific order. It is essential that you provide the correct address as making a change once the order has been shipped can incur further costs. Please check your item for any transit damage before signing for receipt and contact us as soon as possible if you have any concerns regarding the delivery.
We typically require 6-8 weeks to manufacture your new piece. But we are keeping more and more items in stock so get in touch if you require a quick turn around time!
Part of the appeal of using natural materials such as timber is the unique characteristics such as grain and figure which are strongly featured in our Australian timbers. No two pieces will look identical, your piece will have its own character. It will look similar to the photos on the website but will have different grain and figure.
Timber is a hygroscopic material and will expand and contract with humidity changes. Expect some movement in the timber while it settles into its new environment. This movement has been addressed in the design of the piece and will allow for functionality and strength to remain while the timber moves due to environmental changes.
All furniture items are covered by a five year fair wear and tear warranty. This warranty covers the repair of any product that has a manufacturing defect that is not the result of normal wear and tear, or a natural characteristic of the material used. Please refer to our product care section as some cleaning products can damage timber finishes and void this warranty. Northbrook Furniture’s product range is intended for interior use. Exterior finishes can be applied on request.
Ideally we recommend our oil finish for domestic furniture to enhance the timbers natural characteristics and protect surfaces from moisture and contact. For commercial and high use environments ( or if your children own matchbox cars) we recommend our two pac film finish.
To clean your new furniture please:
If you have any questions regarding a specific cleaning product (particularly antibacterial cleaners as these can react with the finish) feel free to contact us to find out if it is appropriate to use on these finishes.